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Frequently Asked Questions
SIZING & FIT
HOW DO IF I FIND THE RIGHT SIZE?
We recommend referencing our detailed sizing chart on each product page before purchasing. Please note that all measurements are approximate and may vary slightly depending on the garment style.
WHAT IF I'M UNSURE ABOUT MY SIZE?
No worries! Feel free to chat with us directly through our website chat, and we'll be happy to help you find the perfect fit.
SHIPPING & DELIVERY
DO YOU OFFER FREE SHIPPING?
Yes, we offer free standard shipping on purchases above $50. Please allow 10-17 business days for delivery, plus 2-3 business days for order processing.
DO YOU SHIP INTERNATIONALLY?
Yes. We offer global standard shipping to most of our products.
CAN I GET FASTER SHIPPING?
Absolutely! Faster shipping options are available at an additional cost. Please contact our support team via chat for personalized shipping quotes.
WHERE CAN I TRACK MY ORDER?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order status anytime through your account on our website.
RETURNS & REFUNDS
WHAT IS YOUR REFUND POLICY?
We accept returns for product defects and order mismatches only. To initiate a return, please contact our support team within 14 days of receiving your order.
HOW CAN I RECEIVE THE REFUND?
Refunds are processed as store credit only, valid for 1 year from the date of issuance. Contact Support for more information
HOW TO RETURN A PRODUCT?
Please contact our support team via chat or support@cityedgeclothing.com and we will guide you through the process.
WHO PAYS FOR RETURN SHIPPING?
Customers are responsible for return shipping costs.
DO YOU OFFER EXCHANGES?
Unfortunately, we don't offer exchanges at this time. However, in the case of a product defect or order mismatch, you can return your unwanted item(s) and use your store credit to purchase a replacement.
OTHER INFORMATION
HOW CAN I CONTACT CUSTOMER SUPPORT?
Our friendly support team is available via chat on our website to answer any questions you may have reach to us via support@cityedgeclothing.com.
DO YOU OFFER GIFT CARDS?
Yes, we offer digital gift cards in various denominations! This makes a perfect present for the urban fashion enthusiasts in your life.
IS YOUR WEBSITE SECURE?
Absolutely! We prioritize your data security and use industry-standard encryption to protect your information.
IS IT SAFE TO MAKE PAYMENTS ON YOUR WEBSITE?
Yes, we take your payment security very seriously. We use industry-standard encryption technologies to protect your financial information and ensure all transactions are secure. We also partner with trusted payment processors who adhere to strict security protocols.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of leading secure payment methods.
HOW CAN I TELL IF MY PAYMENT IS SECURE?
Look for the following signs of a secure connection: The web address should start with "https://" instead of "http://". A padlock icon should appear in your browser's address bar. The name of the security certificate should be displayed in the address bar. If you encounter any issues or feel unsure, please don't hesitate to contact us for assistance.
More Information
We encourage all customers to carefully review our Privacy, Shipping and Returns & Refund Policy, as well as our Terms of Service, before placing an order. These documents outline our policies on shipping times, costs, returns, refunds, and other important information.
By understanding these policies, you can ensure a smooth and enjoyable shopping experience with us. If you have any questions after reviewing these documents, please don't hesitate to contact us for clarification.